THHBFB04B - Provide Responsible Service of Alcohol THHADG03B - Provide Responsible Gaming Services THHBFB01B - Operate a Bar THHGCSO3A - Deal with Conflict Situations THHCOR01A - Work with Colleagues and Customers THHCOR03A - Follow Health, Safety and Security Procedures THHBFB01A - Clean and Tidy Bar Areas THHBCC11B - Implement food safety procedures THHGFA01A - Process financial transactions THHHCO01A - Develop and Update Hospitality Industry Knowledge

This course has been developed to give the trainee a basic knowledge of bar work and includes 10 key competencies to make you more employable as a bar attendant within the hospitality sector.

For further information please call our
Training Co-ordinator – Mary Nield on 07 4953 4954

THHBCC11B - Implement food safety procedures THTGFA01B - Process financial transactions THHHCO01B - Develop and Update Hospitality Industry Knowledge THHGCSO3B - Deal with Conflict Situations THHBFB10B - Prepare and serve non-alcoholic drinks THHCOR03B - Follow Health, Safety and Security Procedures THHBFB03B - Food and Beverage Service

This course has been developed to give the trainee a basic knowledge of café work and includes 7 key competencies to make you more employable as a waiting attendant or café worker within the hospitality sector.

There are elements within this course that will teach you how to prepare and serve espresso coffee and how to present food to hospitality industry standards.

For further information please call our
Training Coordinator – Mary Nield on 07 4953 4954

Core	Elective
THHCOR01B - Work with Colleagues and Customers THHCOR02B - Work in a Socially Diverse Environment THHCOR03B - Follow Health, Safety and Security Procedures THHHCO01B - Develop and Update Hospitality Industry Knowledge THHGHS01B - Follow Workplace Hygiene Procedures	THTGFA01B - Process Financial Transactions THHGCS03B - Deal with Conflict Situations THHBFB10B - Prepare and serve non-alcoholic drinks THHBFB04B - Provide Responsible Service of Alcohol THHBFB01B - Operate a Bar THHBFB01B - Clean and Tidy Bar Areas THHBFB02B - Provide a link between Kitchen and Service areas THHBFB03B - Provide Food and Beverage Service

This is a Certificate II level course in Hospitality (Operations) and has elements from both the food and beverage sectors of the industry.

The course has been developed to give the trainee a basic knowledge of café / restaurant work, bar work and an overall introduction into the Hospitality Industry at a certificate level.

Included in the frame work are 5 Core competencies and 8 Elective competencies to make the trainee more employable as a bar or waiting attendant or cafe worker within the hospitality sector.

There are elements within this course that will teach you how to prepare and serve espresso coffee, work behind a bar and how to present food to hospitality industry standards.

For further information please call our
Training Co- ordinator – Mary Nield on 07 4953 4954

Core	Elective
THHCOR01B Work with Colleagues and Customers THHCOR02B Work in a Socially Diverse Environment THHCOR03B Follow Health, Safety and Security Procedures THHHCO01B Develop and Update Hospitality Industry Knowledge THHGHS01B Follow Workplace Hygiene Procedures	THHGFS01B Process Financial Transactions THHGCS03B Deal with Conflict Situations THHBFO01A Receive and Process Reservations THHBFO02/3A Provide Accommodation Reception Services THHBFO06A Perform Clerical Procedures THHGGA01B Communicate on the Telephone

This is a Certificate II In Hospitality Operations and contains elements from the accommodation services sector of the industry to give the trainee the knowledge and skills to compete in dynamic Hospitality Industry.

The course has been developed to give the trainee a basic knowledge of accommodation services with the emphasis on reception services and an overall introduction into the Hospitality Industry.

Included in the frame work are 5 Core competencies and 6 Elective competencies to make the trainee more employable as reception staff within the hospitality sector.

There are elements within this course that will teach you how to use a reservations system and how to present yourself in the reception area to meet hospitality industry standards.

For further information please call our
Training Co- ordinator – Mary Nield on 07 4953 4954

Core	Elective
THHCOR01B - Work with Colleagues and Customers THHCOR02B - Work in a Socially Diverse Environment THHCOR03B - Follow Health, Safety and Security Procedures THHHCO01B - Develop and Update Hospitality Industry Knowledge THHGHS01B - Follow Workplace Hygiene Procedures	THTGFA01B - Process Financial Transactions THHGCS03B - Deal with Conflict Situations THHBFB10B - Prepare and serve non-alcoholic drinks THHBFB04B - Provide Responsible Service of Alcohol THHBFB01B - Operate a Bar THHBFB01A - Clean and Tidy Bar Areas THHBFB03B - Provide Food and Beverage Service THHADFB02A - Provide Specialist Wine Service

This is a Statement of Attainment in Functions Operations - Bar and has elements from both the food and beverage sectors of the industry to obtain experience for the complete Hospitality Industry.

The course has been developed to give the trainee a basic knowledge of function operations/bar work and an overall introduction into the Hospitality Industry.

Included in the frame work are 5 Core competencies and 8 Elective competencies to make the trainee more employable as a bar or attendant within the hospitality sector with the emphasis on function operations.

There are elements within this course that will teach you how to prepare and serve beverages, work behind a bar and how to present themselves in the function scenario to hospitality industry standards.

For further information please call our
Training Co- ordinator – Mary Nield on 07 4953 4954

Core	Elective
THHCOR01B Work with Colleagues and Customers THHCOR02B Work in a Socially Diverse Environment THHCOR03B Follow Health, Safety and Security Procedures THHHCO01B Develop and Update Hospitality Industry Knowledge THHGHS01B Follow Workplace Hygiene Procedures	THHADFB01B Provide Specialist Advice on Food THHADFB07B Provide Silver Service THHGCS03B Deal with Conflict Situations THHBFB03B Provide Food and Beverage Service THHBFB02B Provide a link between Kitchen and Service Areas THHGHS01B Process Financial Transactions

This is a Certificate II in Hospitality (Operations) - and contains elements from both the food and to a lesser degree the beverage sectors of the industry to obtain experience for the complete Hospitality Industry.

The course has been developed to give the trainee a basic knowledge of function operations with the emphasis on food service and an overall introduction into the Hospitality Industry.

Included in the frame work are 5 Core competencies and 6 Elective competencies to make the trainee more employable as a waitperson or food attendant within the hospitality sector with the emphasis on function operations.

There are elements within this course that will teach you how to prepare and serve food, how to set up for a function and how to present yourself in the function scenario to hospitality industry standards.

For further information please call our
Training Co- ordinator – Mary Nield on 07 4953 4954

Core

Elective

THHCOR01B - Work with Colleagues and Customers THHCOR02B - Work in a Socially Diverse Environment THHCOR03B - Follow Health, Safety and Security Procedures THHHCO01B - Develop and Update Hospitality Industry Knowledge THHGHS01B - Follow Workplace Hygiene Procedures THHGGA01B - Communicate on a telephone THHGCS02B - Promote products and Services to Customers THHGCSO3B - Deal with Conflict Situations THHGTR01B - Coach others in job skills

THTGFA01B - Process Financial Transactions THHBFB04B - Provide Responsible Service of Alcohol THHBFB01B - Operate a Bar THHBFB02B - Provide a link between Kitchen and Service areas THHBFB03B - Provide Food and Beverage Service THHBFB11B - Provide Specialist Advice on Food THHBFB12B - Provide Specialist Advice on Wine THHBFB11B - Develop and Update Food and Beverage Knowledge THHADG03B - Provide Responsible Gambling Services

This is a Certificate III level course in Hospitality (Operations) and has elements from both the food and beverage sectors of the industry. The course has been developed to give the trainee an Intermediate level knowledge base into cafe/ restaurant work, bar work and an overall perspective of the Hospitality Industry at a certificate level.

Included in the frame work are 10 core competencies and 9 elective competencies to make the participant more employable as a bar/waiting attendant or cafe worker within the hospitality sector.

There are elements within this course that will teach you how to prepare and serve espresso coffee, work behind a bar and how to present and serve food to hospitality industry standards.

For further information please call our
Training Coordinator – Mary Nield on 07 4953 4954